Frequently Asked Questions
Everything you need to know about shopping at JOE's Factory Outlet.
How do you offer such low prices on premium home goods?
At JOE's Factory Outlet, we source directly from manufacturers and acquire overstock inventory. By cutting out the middleman and high-street markups, we pass those direct factory savings on to you.
What are your shipping rates for large furniture items?
We offer flat-rate tiered shipping based on your order size. Small home decor items ship via standard courier, while larger furniture pieces are delivered via our specialized white-glove freight partners to ensure they arrive safely.
What is your return policy for home decor and furniture?
We offer a 30-day return window for most items in their original packaging. Please note that for large furniture returns, a restocking fee may apply, and items must be in unassembled, like-new condition.
Do your products come with a warranty?
Yes, all our factory-direct furniture and appliances come with a standard 1-year manufacturer's warranty against structural defects. Extended protection plans are also available for purchase at checkout.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to our carrier's portal so you can monitor your delivery every step of the way.
Do you offer assembly services for furniture?
Most of our items are designed for easy home assembly with included tools. However, for a small additional fee, we offer professional assembly services in select metropolitan areas which can be added during the checkout process.